Refund Policy
Last updated: March 2026
At StratoVibe, we aim to provide a smooth and transparent shopping experience.
This Refund Policy explains the conditions under which refunds may be requested and how they are processed.
1. Refund Eligibility
You have 30 days from the date of delivery to request a refund.
2. Return Conditions
To be eligible for a return, items must be unused, unworn, and in their original packaging.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
4. Refund Method
At StratoVibe, approved refunds are issued as store credit in the form of a digital gift card.
Refunds are issued as a non-expiring digital gift card.
Cash, bank, or card refunds are not available.
5. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
6. Timeline
Store credit issued within 7 business days after inspection of returned item.
7. Not Eligible
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Items outside the 7-day return window
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Items not in returnable condition
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Shipping fees & taxes
8. Gift Cards
Credits do not expire and can be used on any future order.
9. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.
📧 contact@StratoVibe.shop